According to PASONA Group Director and Managing Executive Officer, Mr. Mikiya Nambu and Mr Dietz, Head of Human Resources, the interns were selected primarily for their excellent Japanese language skills — a point of particular pride for the Faculty of Asian and Middle Eastern Studies. Two of the interns had begun learning Japanese from scratch during their time at the University of Oxford, while the other two had studied the language since childhood.
The internships also provided insight into Japanese workplace etiquette. In Japan, eating or drinking in front of customers was traditionally considered taboo. During the intense heat at the Osaka Expo, the interns were expected to refrain from eating or drinking in public. At one of PASONA’s entertainment facilities on Awaji Island, Ningen no Mori, where staff worked in high temperatures throughout the day, a sign was posted asking for customers’ understanding.
The Japanese text read:
“The members of staff will also drink water to prevent heatstroke. Thank you very much for your understanding.”
This episode illustrated the challenges faced by organisations seeking to promote globalisation while continuing to accommodate established cultural expectations in order to protect their employees. Even for those deeply committed to Japanese language and culture, foreign workplace norms could be difficult to understand and follow.
The Faculty of Asian and Middle Eastern Studies continues to encourage all students to seize every opportunity to visit and stay in the country they are committed to studying, deepening their linguistic and cultural understanding through firsthand experience.